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Have a question about FOCUSED, your order, or our ingredients? We'd love to hear from you. Our team typically responds within 24 hours.
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Quick Answers
How do I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships. You can also check your order status anytime at notbrands.com/account.
How do I cancel or pause my subscription?
Log into your account at notbrands.com/account and manage your subscription from there. You can pause, skip, or cancel anytime — no commitments, no hidden fees.
How do I request a refund?
Email us at hello@notbrands.com within 30 days of your purchase. We offer a full refund, no questions asked. We cover return shipping.
Do you ship internationally?
We ship across the United States and to 27 international destinations, including Canada, the UK, the EU, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the UAE. Rates are calculated at checkout; if your country is not offered there, we cannot ship to it yet. International orders may be subject to import duties and taxes set by your local customs authority.